Job Vacancies at Safaricom Limited: Latest Safaricom Jobs: Finance, Customer Service & Sales

By | April 12, 2018 4:35 am

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value added services and support for community projects. With over 20 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.

  1. M-Pesa Product And Services – Intern
  2. M-Pesa Bulk Payments Products Manager – Jr
  3. Customer Experience Executive – Retail Care Desk
  4. Senior Officer – Technical Regulations

Apply here for the latest Safaricom jobs and internships in Kenya. Vacancies available in finance, customer service and sales etc.

1. Safaricom Jobs Customer Experience Executive

To provide customers with products and service information by clearly explaining procedures, providing solutions and relevant information.

Degree/Diploma in any business related field and 1 year Sales Experience in a retail environment.

  • Apply here for the Safaricom Jobs Customer Experience Executive>>

2. Safaricom Finance Operations Internship

Reconcile on a daily basis the sales done through retail shops and invoice and receipts interfaced in ERP and follow up on any reconciling differences

MUST be on-going Bachelor’s degree students in Finance, Accounting, or any business related course.

  • Apply here for the Safaricom Finance Operations Internship>>

3. Safaricom M-Pesa Product & Services Internships

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

A currently Ongoing Undergraduate Student in Business Administration from a recognized University

  • Apply here for the Safaricom M-Pesa Product & Services Internships>>

4. Safaricom Jobs Resource Centre Internship

Display Management- Layout and organization of the collection on the shelves according to classification number

A currently Ongoing Undergraduate Student in Library Information Science from a recognized University.

  • Apply here for the Safaricom Jobs Resource Centre Internship>>

M-Pesa Bulk Payments Products Manager – Jr

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience4 – 5 years
  • Location: Nairobi
  • Job Field: Sales / Marketing
 Department Description

We are pleased to announce the following job rotation vacancy in the Product Management Department within the Financial Services Division.   In keeping with our current business needs,we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Snr Manager – M-PESA Bulk Payments, the position holder will Develop and maintain a strong working relationship with key sections/departments. (EBU CBU, COPs and Regional Operations to deliver M-PESA KPIs and find ways to improve B2C performance, from acquisition and retention perspective. The role analyses opportunity within current defined verticals and recommends execution plan. This role will also be responsible for regional B2C lead generation, management, scoring and closure assisted by respective regional managers.

Detailed Description

  • The Holders work centers on spear heading growth, adoption and retention of B2C partner’s in terms of Transactions Volume, Value and Revenue for all regions across the country.
  • The holder will work with the M-PESA Marketing to identify areas of opportunity to improve the Bulk Payments performance from both a short term and long term revenue perspective.
  • The holder will also act as liaison with Enterprise and Regional Operations to find ways to improve B2C performance, from acquisition and retention perspective.
  • Work closely with Enterprise & Regional Operations team to identify possible B2C leads in all regions.
  • Use data gathered to recommend product improvement or other channels, or to plan new roll-out.
  • Work with M-PESA Marketing to design customer surveys aimed at measuring and improving service delivery.
  • Assist in carrying out detailed field research visits periodically, to determine product performance and implementation quality.
  • Develop and maintain a strong working relationship with key sections/departments.
  • Actively participate in project deliverables as assigned, to ensure seamless integration.
  • Analyze the sales trends for the product, using the various systems and tracking tools.
  • Level of impact of the retention campaigns
  •  Maintain feedback to relevant sections.
  • 100% accuracy in all reports submitted
  • Status report as per agreed SLA
  • Ad hoc report as per agreement

Job Requirements

  • Degree in Business Administration
  • At least 4-5 years working experience in a trade marketing/ territory management/sales management/product support or management.
  • Knowledge in Sales and Marketing is an added advantage
  • Highly results and performance oriented
  • Excellent team player with good management skills.
  • Excellent Negotiation/Influencing and Presentation skills

Additional Details

Demonstrated record of developing and implementing a successful Go to Market (GTM) Plan.

How to apply

Use the link below to apply on company website.

Customer Experience Executive – Retail Care Desk

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 1 year
  • Location: Nairobi
  • Job Field: Customer Care
 Department Description

We are pleased to announce the following 6 months Fixed Term contract vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Retail Center Manager, the position holder will deliver high quality customer experience in our Retail Care Desk touch point and deliver market intelligence through customer feedback and interactions.

Detailed Description

  • To offer high quality customer experience to all our customers
  • To manage and resolve customer complaints.
  • To provide customers with products and service information by clearly explaining procedures, providing solutions and relevant information.
  • To identify and escalate priority issues and where necessary, follow up customer concerns.
  • To document all customer interaction information according to standard operating procedures.
  • To ensure accurate and timely filing of all presented customer documentation.
  • To maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.

Job Requirements

  • Degree/Diploma in any business related field.
  • Experience working with Safaricom business partners will be considered as added advantage.
  • Experience with mobile phone vendors will be highly advantageous
  • 1 year Sales Experience in a retail environment
  • Excellent understanding of Safaricom products & Services.
  • Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
  • Great service attitude towards customer satisfaction
  • Demonstrate ability to handle pressure and perform duties well to completion
  • Demonstrate ability to be a team player, working to achieve own and team targets

Additional Details

Successful candidates should be ready to work in any part of the country

 

Senior Officer – Technical Regulations

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 2 years
  • Location: Nairobi
  • Job Field: Engineering / Technical   ICT / Computer
 Department Description

We are pleased to announce the following vacancy in the Regulatory & Public Policy Department within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Principal Officer – Spectrum, the position holder will be responsible for supporting technical regulatory engagements on all matters involving Spectrum, Numbering, Quality of Service, Network Redundancy, Resilience and Diversity and Type Approvals.

Detailed Description

  • Ensure all assigned spot frequencies in the databases are within set regulatory requirements
  • Monitoring and reporting of data update for all the radio base transmitters
  • Coordination and follow up of applications of frequency assignment
  • Support coordination and preparation of compliance returns
  • Support Spectrum audits
  • Support technical direction for spectrum monitoring in collaboration with the technical team
  • Support the Regulator in QoS and Inspection of facilities Audits
  • Facilitate communication to relevant regulatory authorities regarding Network Interference and other Technical regulation disputes
  • Participation in GSM spectrum and Technical standard formulation in SDO forums and ICT policy forums
  • Follow up numbering resources requests by stakeholders from the commission and support technical implementation of local Interconnection

Job Requirements

  • B.Sc. (Electrical Engineering), BSc of Engineering with specialization in microwave and telecommunications or Telecommunications Engineering/IT
  • 2 years post qualification experience in telecommunications industry of which experience in mobile cellular sector is an added advantage

How to apply

Use the link below to apply on company website.


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